HelpSpot Tour: Time Tracking

Time tracking is included to log time spent on each request.

Time tracking is a critical tool in supporting customer specific SLAs or for those looking for a means to drive help desk efficiency.

Time Tracking in the Request

The time tracking bar makes it easy to quickly add time spent by any staffer. The description area allows for a brief summary of the activity that was completed.


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Adding to the WorkSpace

Easily add the time column to any of your queues/filters to see at a quick glance how much time has been spent on each request.

Taking a Closer Look
To see how filters are created, visit the request section.

Time Reporting

Within the reports area, admins will find integrated reporting that shows time spent on requests by customer or by staff member.

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