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HelpSpot Tour: API's

HelpSpot includes a series of API's which allow you to fully integrate your other systems with HelpSpot. Among the many uses, the API's make it easy to view customer data from external systems within the HelpSpot interface, programmatically create requests, and even access request queues from outside the application.

Live Lookup

Unlike other help desk systems, HelpSpot doesn't require you to syncronize your customer data. Instead, you always have access to your customer data in real time from within HelpSpot by utilizing the Live Lookup API. Live Lookup makes it easy to link HelpSpot to your customer data systems (ex: CRM or HRM) without maintaining the same data in multiple locations.

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Web Service API

HelpSpot's web service API provides the flexibility of access to nearly all data stored within the system. This API can be used to programmatically create requests, view queues from other applications, and even integrate your help desk directly into your web site, software, or intranet. This API is HTTP based for easy access from nearly every programming language. Its uses are infinite and can be tailored to fit your business need.

Beyond just access to request data the API also makes forum and knowledge book data available.

Completely new user interfaces can even be created using the web service API. Below is an example of a complete interface for the Apple iPhone built using the web services API.

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Request Push API

Using Request Push you can send an individual request from HelpSpot to another system. This is commonly used by our technology-support customers to push individual requests into a software bug tracker for further work.

Email Parser

If you have systems or forms that generate emails the email parser API makes it easy to turn these into structured requests. By adding simple tags to your emails HelpSpot can extract customer information, request specific information and even assignment information. The email parser allows you to leverage system generated emails, such as those sent by network monitoring systems, and turn them into requests to be managed in HelpSpot.