HelpSpot In-Depth

In-Depth is a series of articles that discuss common obstacles to managing an effective help desk and how specific HelpSpot features have been designed to address that need.

• The Outlook Help Desk
  It's common for small help desks to be run entirely using an email client like Outlook. Here we explore some of the potential pitfalls and challenges an email client based help desk presents to growth.

• Knowledge Books: Reinventing knowledge base software
  HelpSpot's knowledge books focus on delivering where traditional knowledge base software often fall short—empowering customers.

• Managing Your Help Desk
  Managing a help desk takes more than just handling requests. You need the real-time tools to track and report your effectiveness.

• Customer-Centric Help Desk Systems: More than just a ticket
  A strong customer-focus is just as important as the technology powering your help desk. HelpSpot supports a more customer-focused help desk through simple terminology changes and logical customer-friendly tools.