HelpSpot Customer Case Studies

	Catalyst Repository Systems Selecting the right help desk tool. What's behind the decision making process of choosing a help desk solution for a staff of 50? Catalyst Repository Systems shares their story.

	Life Sciences Institute, University of Michigan The right tool for the job. Having tried other systems without success, the Life Sciences Institute shares how HelpSpot met their core requirements—and beyond.

	American Red Cross of Greater Indianapolis The right solution at the right price. A not-for-profit's story of how they traded email clients for HelpSpot to more efficiently manage internal and external support.

	Wa-Nee Community Schools Building a support process. With 5 schools to support, Wa-Nee's district IT needed a tool that could facilitate the creation of a streamlined customer service process. They share their story of moving from loosely managed support to a widely accepted IT customer support workflow using HelpSpot.

	Realmac Software The power of knowledge. Realmac Software shares how they came to select HelpSpot and how Knowledge Books have impacted both customers and staff.

	MapShots From Outlook to HelpSpot. Looking at specific HelpSpot features, MapShots provides insight into how the move from Outlook to HelpSpot improved their customer service.

	BIOTRONIK Empowering customers and staff. BIOTRONIK shares how they use HelpSpot to empower customers and create centralization for support staff, both critical components to creating an efficient and effective support group.

	Lakeview Church A church implementing a help desk solution? A surprise to some but a clear need for Lakeview Church looking to centralize customer support.

	Property Source Network Customer Interview. The folks at PropertySource discuss how HelpSpot is used across the entire organization.