All positions report directly to the founders, we're a flat organization so your work has a direct impact on the direction and success of UserScape.
The Helpful Geek
This is a unique position for the person who's energized by helping people and has a passion for technology. Our exceptional customer service has been a cornerstone of our success and you'll be critical in helping us maintain and grow that advantage.
We need someone who loves problem solving and finding/building solutions to those problems. You'll be constantly challenged in this role so learning on the fly, adaptability and excellent communication are critical.
A typical day as a Support Engineer may involve fixing a broken PHP integration script, researching an installation problem on IIS, repairing a crashed MySQL table and providing advice on the best way to configure HelpSpot for extreme performance.
When you're not delighting customers you'll be building tools and scripts to improve the support experience as well as helping shape and design future versions of HelpSpot.
Telecommuting is an option in this position for the right talent.
The Useful Learner
They don't teach software development in college. The only way to learn how the business really works is to get experience doing it. At UserScape, interns don't get coffee and collate reports. Interns work on real products used by thousands of companies.
You might think building software is all about the code. You'd be wrong, it takes amazing customer service, marketing, sales, testing and interface design to create a world class product. Unlike at larger companies, interns at UserScape will have a chance to be hands-on in most of these area's over the summer.
