Ian Landsman is Starting From Scratch, May 12, 2008:

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Just an FYI, if you haven’t subscribed to me on Twitter please do. I still write here from time to time, but it’s hard to find the time for full blog posts these days. The low commitment level of Twitter allows me to normally post several times a day. You’ll also get more details about ongoing HelpSpot development than here as I sometimes Twit about what I’m working on right then.