Ian Landsman is Starting From Scratch, September 23, 2005:

Why Are the “Experts” Still Saying This?

If you're in the market for a powerful and user friendly Help Desk solution, please take a look at my company's flagship product HelpSpot.

"Yahoo Email Delivers That Desktop Feel Most Users Expect"

http://ptech.wsj.com/archive/ptech-20050922.html

I haven't used the new Yahoo mail so I don't know if it's true or not but I have a problem with the statement in general. Is it really true that "most" users expect a desktop experience? I don't know the answer, but I don't think it's true for me.

I'm also pretty familiar with a group of users I call college kids. Most of them have had very little interaction with desktop apps, but lots of experience using the web. In a few years when they reach professional age will they really be looking for a "desktop" experience on their websites?


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