Ian Landsman is Starting From Scratch, November 2, 2006:
UserScape Expands
If you're in the market for a powerful and user friendly Help Desk solution, please take a look at my company's flagship product HelpSpot.
I’m happy to announce that my wife Jamie will be joining UserScape full time! In reality she’s always been a core part of the business as my go to person for new ideas, but thanks to the great success we’ve had with HelpSpot over the past year it’s become possible for her to be a full time member. I’m blessed to have a wife who’s extremely smart and is actually a great fit for the company even if she wasn’t my wife. For the past 6 years she’s had several jobs in management covering web development, web based customer service, interaction design and more recently product marketing and development.
These are skills UserScape is in vital need of as we move from MicroISV to enterprise 
. She’s been on the job for a week already and her insight and tenacity are already paying off. She’ll be focusing on growing the HelpSpot customer base and reaching larger organizations and institutions as well as other general business needs like customer support and testing. Her supervisory experience will also be a huge help as we continue to expand our product offerings and staff in the future.
Please join me in welcoming Jamie to the team!
Discussion
Welcome Jamie! And congrats to both of you on the success of UserScape.
Created by Scott Meade on 11.02.2006 6:01 pm
Congratulations on all of your success! That's a big new step, and I think it's great that you're taking it!
Created by Kevin Dangoor on 11.02.2006 6:16 pm
Congrats Jamie! Sounds like you guys are doing well.
Created by Mike Rohde on 11.02.2006 7:16 pm
Congrats! Any photos to share?
Created by Ali on 11.02.2006 8:38 pm
Congratulations to both of you. That's a great thing.
Created by Andrea Nagar on 11.03.2006 3:09 am
That's great news on the strength of Userscape and, an endorsement of the mISV business model and a tribute to your excellent work. My best wishes for your future.
Created by Jim Johnson on 11.03.2006 5:11 am
That's a great news !
Congrats to all !
When your child will join your team ? 
Greetings from Italy !
Created by Gian Luca Farina Perseu on 11.03.2006 6:34 am
Congrats Ian.
My wife often laments not having done a CS degree instead of a biology degree.
Best of luck to you both.
Walter
Created by Walter on 11.03.2006 7:29 am
Thanks all for the warm welcome!
A confluence of events--the birth of our child, evaluation of my(former?!) career, and success of HelpSpot--led us to take this time as an opportunity for me to join Ian in growing HelpSpot. Just starting to get my feet wet on the 'day-to-day' HelpSpot and looking forward to the point when I'm completely immersed.
Now..if we can just figure out how to get our 4 month old to answer support requests....
-Jamie
Created by Jamie on 11.05.2006 1:03 pm