Ian Landsman is Starting From Scratch, April 30, 2008:
Talking to the Owner
If you're in the market for a powerful and user friendly Help Desk solution, please take a look at my company's flagship product HelpSpot.
There’s something really great when you can talk directly to the owner of a business. It’s a feeling you don’t get a lot in the virtual world I mostly deal in unfortunately. What’s got me thinking about this is that we’re building a patio around our pool (previously it was incomplete and just dirt!) and most of the companies I’ve gone with for the various components are small. The owner is on site at least part of the day here. It’s great to be able to talk directly to the guy making the decisions, the one who’s name is on the line.
Being able to talk to me is one of the main reasons for HelpSpot’s success in my opinion. Customers love having direct access to the decision maker. Of course, as a company grows the founder can’t answer the phone forever, but it’s an element I plan to always retain in some capacity as UserScape continues to grow.
Discussion
Is that TWO grills I see on the patio? When's the mISV pool party? 
Created by Phil on 04.30.2008 6:04 pm
Heh, you know when I posted the photo I wondered how long it would be for someone to notice that 
Actually we left the grill outside this winter and the mice ate through all the gas lines so we had to buy a new one. We're figuring out what the heck to do with the old one.
Created by Ian on 04.30.2008 9:14 pm
I like the most the catterpillar tractor on this foto!
Created by Vision on 05.01.2008 4:38 am
These photos are what keeps me motivated about my mISV also. Keep taking (and publishing) photos.
Created by ser blo on 05.06.2008 6:38 am