Ian Landsman is Starting From Scratch, August 17, 2006:
New HelpSpot Spam Tools Rock
If you're in the market for a powerful and user friendly Help Desk solution, please take a look at my company's flagship product HelpSpot.
The next version of HelpSpot has spam protection for the portal and it’s really doing a great job. Last night the UserScape installation received a pretty big spam attack and caught 59 spams while allowing 0 through.
Discussion
Nice!
Is this a custom coded algorithm or are you using a 3rd party library?
Created by Jon Trainer on 08.17.2006 9:48 am
Nope it's a three step process I describe here:
http://www.userscape.com/blog/index.php/site/comments/i_love_spam/
Created by Ian on 08.17.2006 9:54 am
I can hardly wait for this Ian -- our helpspot installation gets anywhere from 3 to 10 spam posts per day.
Created by Anthony Dunleavy on 08.17.2006 7:41 pm
Yep it's definitely an issue. It's actually not HelpSpot specific bots, just generic form posters, but a big pain never the less.
Created by Ian on 08.18.2006 9:06 am
Ian
Have been using your beta of the spam filter, and, wanted to let you (and your user) know it works like a charm at detecting spam. The spammers are certainly more persistent now (before, we have 3 to 10 spams a day, and now, we get like 30 or 40 a day), but, your filter has caught (out of 140 total spams) all but one so far. Very nice!
Created by Anthony Dunleavy on 08.26.2006 11:41 am
Thanks Anthony. The latest builds are even better than the one you're using and also have a few more settings you can adjust as well. Also as you delete those ones which got through it get more accurate.
99.3% accuracy isn't too shabby though!
Created by Ian on 08.27.2006 9:14 pm