Ian Landsman is Starting From Scratch, December 11, 2006:

Kathy on Twitter

If you're in the market for a powerful and user friendly Help Desk solution, please take a look at my company's flagship product HelpSpot.

An interesting post by Kathy Sierra on Twitter and the general state of your mind. Of course if Twitter melts your brain you can always ask them for help on their shiny HelpSpot installation

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