HelpSpot Beta Announcement
If you're in the market for a powerful and user friendly Help Desk solution, please take a look at my company's flagship product HelpSpot.I sent this email out to the mailing list a few minutes ago. Republished here for your RSS reading pleasure:
We thought you should be among the first to know .....
HelpSpot is finally here!
After over a year of planning and development, we're now ready
to pull back the curtain to unveil HelpSpot.
Beginning Monday, September 12, a beta version of HelpSpot will
be available for those interested in being among the first to
review and provide feedback. The beta trial period will run
September 12 - October 14. Below are the requirements to run
this beta version, but the most important requirement is a
willingness to provide us your feedback!
In order to run HelpSpot you will need:
* PHP 4.3+ or 5 (runs great with Register Globals OFF)
* MySQL 3.23.X, MySQL 4.0.X, or Microsoft SQL Server 2000
* Apache or IIS
* Windows XP/2003 Server, Linux/Unix, or Mac OSX
As a thank you to the folks that actively participate during
the beta trial period, we're offering a 50% license discount
should you choose to continue using HelpSpot beyond the beta.
Interested in participating?
Getting involved is simple. As a member of this mailing list
you are already in the loop. Simply wait for the email we will
be sending on September 12 that contains all of the necessary
download and installation information.
Please feel free to send any questions on this beta trail period
to .
Sincerely,
Ian Landsman
President, UserScape
Discussion
He-he... Things get moving ! Deadlines are announced... hence must be met 
Congrats and best of luck, Ian !
Created by Serge Wautier on 08.17.2005 11:08 am
Sorry I missed your question Jacob. I took a look at their specs and it seems like it should run fine over there. The only thing Textdrive doesn't explicitly state is if the PHP IMAP extension is enabled, which is required if you want to use the email mailbox integration features so you could check with them on that. Almost all hosting companies have that extension and from the looks of it Textdrive is very progressive so I don't think it should be a problem. Also when you get the beta, the installer checks for all required components and lets you know if there's any trouble.
After HelpSpot's out the door I hoping to have some time to build relationships with various top tier hosting companies to both confirm that they have all the required pieces to run HelpSpot (really all pretty basic stuff) as well as to potentially offer HelpSpot preinstalled.
Created by Ian on 08.17.2005 11:08 am
"Hey it’s never too early to start looking for help desk software 
"
That's classic. 
Created by Michael Sica on 08.17.2005 11:08 am
Hey it's never too early to start looking for help desk software
Created by Ian on 08.17.2005 11:08 am
I can't wait to try it out! I'm not currently in the market for Help Desk software, but after following your blog for the last few months I have to see it in action.
Created by Michael Sica on 08.17.2005 11:08 am
This is great news! Can't wait to try out HelpSpot!
Created by JD on 08.17.2005 11:08 am
Congrats Ian.
Created by Prakash on 08.17.2005 11:08 am
I just received your e-mail Congratulations on the release, I am looking forward to trying this out. Just a quick question; will it run (well) on textdrive?
Best of luck to you and the HelpSpot team!
Created by Jacob Bøtter on 08.17.2005 11:08 am
Thanks for the jab, I needed some more pressure!!!!
You've got to get it out there someday and it all seems to be coming together so why not announce it and really get things going. Hopefully you have a chance to participate, I'd really like your input.
Created by Ian on 08.17.2005 11:08 am
Congrats Ian. "Best of luck to you and the HelpSpot team!" I know it is mostly only you
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Created by Bala on 08.17.2005 11:08 am