HelpSpot as a New Feature for your Product
If you're in the market for a powerful and user friendly Help Desk solution, please take a look at my company's flagship product HelpSpot.An interesting post by Stephane, the founder of LandlordMax. He's a new customer and his post details the new user manual he's put online for his product. Of course the manual is powered by HelpSpot's knowledge books. The interesting thing here is how HelpSpot is being leveraged beyond just customer service, but into a product differentiator for Stephane. The improved manual is a feature of LandlordMax and will help sell software.
I love when HelpSpot is used beyond just cost savings/organization into proactive revenue growth.
Discussion
Hi Ian,
I just noticed your post this morning. Yes it can absolutely be leveraged beyond customer service, it's great for online documentation! That was actually one of the reasons we got it along with the customer service system.
I don't believe I mentioned it in my post, but Ian has done an incredible job of "portaling"/"templating" (for lack of better word) HelpSpot. It was incredibly easy to integrate into the website and make changes to the actual working screens. He's basically seperated the View from the logic behind it. All you need to do is edit a few files in your custom-templates folder and away you go. And let me just re-iterate in another way, you don't need to know anything about the internals of HelpSpot to be able to modify the templates, it's very easy.
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Created by Stephane Grenier on 06.15.2006 10:06 pm