Ian Landsman is Starting From Scratch, March 20, 2007:
Contact Break Down for HelpSpot
If you're in the market for a powerful and user friendly Help Desk solution, please take a look at my company's flagship product HelpSpot.
Scott breaks down his 4 main contact methods for his lead management app. Here’s the breakdown for HelpSpot customer support. <plug>This was ridiculously easy to pull together using HelpSpots reports.</plug>
Email: 68%
Web form: 29%
Phone: 2%
Other: 1%
Other is things like a forum post that was promoted to a full request, etc.
Created on 03.20.2007 1:55 pm · Comments (1)
Discussion
Ah - a product forum is one piece I am missing. I'm sure it helps build community and is a great place for people to get frequently asked questions answered. I'll have to look at adding that.
Created by Scott Meade on 03.20.2007 5:36 pm
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