Ian Landsman is Starting From Scratch, February 16, 2007:
An Example of Bad Customer Service
If you're in the market for a powerful and user friendly Help Desk solution, please take a look at my company's flagship product HelpSpot.
Well, I was going to write up a piece on Ryan Carson of DropSend and his poor example of customer service and great example of what not to do, but Patrick already beat me to it. So just go read his post to see what I would have done.
http://microisvjournal.wordpress.com/2007/02/16/how-to-deal-with-abusive-customers/
Not to be too egotistically, but I think Patrick is the new me 
. Since I haven’t had as much time to write lately I’m really glad he’s picking up my slack!
Discussion
Thanks for pointing to this.
As for the lack of new posts, I just see it as another reason to browse through your archives 
Created by Alex Williams on 02.16.2007 12:02 pm
Ian - Not having time to write is probably a good problem to have in this business. I've admired both your and Patrick's writing for a long time and agree with you that you two make a good tag-team!
Created by Scott Meade on 02.18.2007 2:40 am
You're really egotist!.. But you're good! 
Created by JM on 02.20.2007 6:20 pm
Thanks guys.
Yes JM that's probably true, but I was mostly joking
Created by Ian on 02.20.2007 6:24 pm