Ian Landsman is Starting From Scratch, April 19, 2006:

HelpSpot 1.2.0 is Out!

If you're in the market for a powerful and user friendly Help Desk solution, please take a look at my company's flagship product HelpSpot.

Whew! You may have noticed the cob webs around here lately. It's entirely due to trying to get this new release out. This one is far and away the biggest release since HelpSpot launched. It's a big weight off my shoulders to have it out there. Though I must admit I always find this first day very stressful. There's this fear that I've missed something major and everyones data is going to get hosed and then they'll come looking for me and beat me up with my own keyboard.

Beyond that though it will be good to be back. I plan on keeping things light over the next week or so. Just answering support and blogging a bit. It's time for a bit of a reset.

If you're interested you can find the release nots for 1.2 here:
http://www.userscape.com/helpdesk/index.php?pg=kb.page&id=40

It's somewhat deceptive because some of the "major new features" are very major and could have entire pages to themselves, but I'm not a big fan of making release notes long just for the sake of being long.

Discussion

Congrats!

Created by Jamie on 04.19.2006 10:04 am

Thanks. I'm looking forward to giving it a test run.

Created by John P. Speno on 04.19.2006 10:04 am

Our upgrade went smoothly. The release looks great. Thanks for your efforts.

Created by bek on 04.19.2006 10:04 am

Thanks for the update bek. I was wondering how you guys were making out. Be sure to let me know how the public RSS feeds work for you. I think it's a tool other customers will be using going forward.
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Created by Ian on 04.19.2006 10:04 am

 

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